Since first logging on to the internet at age 13 or so, Kerry has been fascinated by technology. She first created AOL Hometown pages using HTML tags like blink and center, and now daily adds strength and emphasis to her posts on Bostonist. Kerry has assisted in creating procedural documentation for a variety of situations. Most recently, she helped manage a database transition at Emerson College, creating documents to help staff use the new system.
While creating SEO marketing content for Vertive, Inc., Kerry also extensively documented the different types of pages the company created, and what information should go on each. Unfortunately, the information is proprietary and cannot be shared.
Emerson College's admission office recently transitioned to a new database system called Banner. Kerry created and edited documentation to help staff and students use the new system successfully. Previously, Kerry documented the use of the Navicat CMS for managing content for Vertive sites. A sample of Kerry's Banner documentation is below.
All transcripts must be entered in the SOAPCOL form in Banner. They cannot be entered directly into the SAAADMS form.
NOTE: Always add contact type S11 in the SRAQUIK Contacts form when entering a submitted credential such as a transcript. This is the only way a label for the credential file will generate. If S11 is already present, you do not need to enter it again.
Finding the Prior CollegeNOTE: If prior college information already exists in the form, locate the correct college by using the scroll bar at the right side of the Prior College form, then skip to Entering the Date Received.
NOTE: If the school is not found after several searches for different phrases, go back to the SOAPCOL form by clicking the black X. Enter 0001 (Unknown College) for the prior college and alert your supervisor of the collegeÕs name so it can be added to Banner. Many international schools are not in Banner yet.
Entering the Date ReceivedDO NOT enter degree received if the applicant or recruit is still taking classes.
While supervising iTunes Store customer service agents at Apple, Kerry realized that it was not clear to the agents how the podcasting system worked and to what extent they were expected to support it. She created documentation designed to help customer service agents decide when they could handle a podcast submission problem and when they needed to escalate it to a supervisor. Excerpt:
Scope of Support: Issues related to managing already-downloaded podcasts, subscribing to podcasts that are not on the iTunes Store, or transferring podcasts to iPods fall under the domain of technical support. iTunes Store support agents may provide information from iTunes Help or Apple kbase articles to podcasters if applicable, but the podcaster should be advised to contact technical support for further assistance.Issues involving podcasts that are already on the iTunes Store or problems with the submission of new podcasts to the iTunes Store should be handled by iTunes support. At times, some complex issues will need to be escalated to the Podcast team for further assistance. Be sure to read through all documentation and thoroughly assess the podcaster's issue, consulting the IRC team for support if necessary, before you consider escalating to the Podcast team.